Privacy policy
Introduction
Cotton Clouds Sweets and Treats ('we', 'us', 'our') is committed to protecting your privacy
This policy explains how we collect, use, store and protect your personal information when you visit out website or place an order.
By using our website, you agree to the terms of the privacy policy.
Information we collect.
We collect the following types of information:
- information you provide directly. Name, Email address, Phone number, Billing and Delivery address, Order details, Messages sent through our contact form or social media.
- information collected automatically. Device type, Browser type, IP address, Pages visited, Time spent on the site, Cookies (used for basic website functionality)
- Payment information. payments are processed securley through shopify's approved payment providers. we do not see or store your full card details.
How we use your information.
We use your information to:
- process and deliver your orders
- contact you about your order
- respond to enquiries
- improve out website and services
- prevent fraud
- comply with legal requirements
we do not sell or share your information with third parties for marketing.
Sharing your information
We only share your information with:
- shopify (to run our online store)
- payment processors (to take payments securely)
- delivery services (to send order)
- legal authorities if required by law
these partners only receive the information necessary to perform their services.
Cookies
Our website uses cookies to:
- keep your shopping cart working
- improve website performance
- analyse website traffic
You can disable cookies in your browser settings, but some features may not work correctly.
How we protect your data
We use secure systems and encryption to protect your personal information.
Only authorised staff can access order details.
Children's policy
We do not knowingly collect information from children under 13.
If you believe a child has provided personal information, please contact us.
Your rights (UK GDPR)
You have the right to:
- access the information we hold about you
- request corrections
- request deletion of your data
- object to certain uses of your data
- request a copy of your data
To exercise these rights, contact us using the details below.
Contact us
If you have any questions about this privacy policy or your personal data, contact us on:
Email: cottoncloudssweets@gmail.com
Facebook: Cotton Clouds Sweets and Treats
Changes to this policy
We may update this privacy policy from time to time.
any changes will be posted on this page with an updated date