Terms of service
Overview
This website is operated by Cotton Clouds Sweets and Treats.
By visiting our site or purchasing from us, you agree to the following terms of service.
These therms apply to all users of the site, including browsers, customers and anyone accessing out content.
online store terms
by using our store, you confirm that you are at least 18 years old and have permission from a parent/guardian.
you must not use our products for any illegal or unauthorised purpose.
you must not attempt to interfere with the website, security features, or payment systems.
products
all items are handmade food products.
colours, shapes and sizes may vary slightly due to the nature of handmade goods.
we reserve the right to limit quantities or discontinue products at any time
allergen information is provided on each product page
it is the customers responsibility to check allergens before ordering
Pricing and payment.
prices are listed in GBP (£) and may change without notice
payments are processed securely through shopify's approved payment providers.
we do not store or see your full card details.
Shipping
Shipping details, delivery times and restrictions are outlines in our shipping policy.
once an order has been dispatched, we cannot change the delivery address.
returns and refunds
food items cannot be returned for hygiene and safety reasons
refunds are only offered if:
- your order arrives damaged
- your order is incorrect
- your order does not arrive
- there is an issue caused by us
full details are available in our returns and refunds policy.
order cancellations
orders can be cancelled before production begins
once your order has been made or packed, cancellations are not possible
personal information
your personal information is handled according to our privacy policy.
Errors and inaccuracies
ocassionally, information on our site may contain errors or omissions (e.g., pricing, descriptions)
we reserve the right to correct these at any time without notice
prohibited uses
you must not use the site:
- for unlawful purposes
- to harass or harm others
- to upload viruses or malicious code
- to collect personal data without permission
- to interfere with security features.
changes to terms
we may update these terms of service at any time
changes will be posted on this page with an updated date
contact information
for questions about these terms of service, contact us on
email: cottoncloudssweet@gmail.com
facebook: Cotton Clouds Sweets and Treats