Shipping policy

Processing time.

all orders are handmade fresh, 

please allow 1-3 working days for your order to be made, packed and prepared for dispatch

during busy periods (seasonal events, holidays) processing times may be slightly longer

shipping methods

we ship using Royal Mail:

  • Royal Mail 1st Class (1-2 working days)
  • Royal Mail 2nd Class (2-4 working days)
  • Tracked options may be available at checkout

delivery times are estimates provided by Royal Mail and are not guarenteed

warm weather notice

some products (especially fudge, chocolate items and cookie pies) may soften during hot weather. 

please ensure someone is available to receive the parcel so it is not left in the heat.

cotton clouds is not responsible for heat related melting once the parcel has been delivered.

delivery issues

if your parcel:

  • arrives damaged
  • arrives incorrect
  • does not arrive

please contact us within 24-48 hours with your order number and a photo of the issue. 

we will investigate and resolve the problem as quickly as possible. 

incorrect addresses

please double check your delivery address at checkout

cotton clouds can not refund or replace orders sent to an incorrect or incomplete address provided by the customer.

Missed deliveries

if Royal 'Mail attempts delivery and the parcel is returned to us due to non collection, we can resend it but a new postage charge fee will apply

food items can not be refunded if returned to us after failed delivery attempts. 

shipping areas

we currently ship within the united kingdom, mainland only. 

contact

if you have any questions about shipping, please contact us at:

email: cottoncloudssweets@gmail.com

facebook: Cotton Clouds Sweets and Treats